Managed IT Services & Solution BPO

BUSINESS OVERVIEWIT SERVICES &
PROFESSIONAL
STAFFING OFFERING

Nexien delivers Managed IT Services via ongoing and regular support and active administration on customers’ premises. They include Desktop Service, Managed Print Services, and IT Asset Management. Business process outsourcing has evolved with time and the rampant innovation in technology. The BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Nexien provides IT technology outsourcing services including Managed IT Office Service and B2B Solution Deployment and Operation Service.

IT Management Service & Consulting

Managed IT Solution and Service
Standard Desktop Deployment & Operation
IT Systems Assessment, IT Business Strategy

Infrastructure Services

Physical and Data Security
Network Design and Implementation
Project Management, Security and Risk Assessment

Business Application Design Consulting

Business Process Analysis, Business Functions Design
Request for Proposal Development, Evaluation and Selection of Software
Enterprise Business Applications, Application life Cycle Management

Managed IT Services

Managed services are delivered as a fully provisioned and managed solution with customer support, you will never have to worry about the security, integrity or delivery of the collaboration platform again. With a guaranteed service level and predictable monthly costs, you can experience significantly lower total cost of ownership for your collaboration service needs.

With Managed IT service, you have not just another vendor, but technology partner. You will have a single point of contact for technology issues. Nexien accurately determines client's organization needs and designs, develops and deploys solutions that work from the start, and are able to adapt to the future.

Nexien’s Managed IT Services can provide the following:

Desktop Management Service

Support both MAC, PC including standardized tablets and laptops
System management tools to keep devices up to date and secure
Lifecycle analysis and reporting of devices
Comprehensive and dynamic cataloging of IT assets

Managed Print Solution & Service

Optimized and managed document output from fleets of printers
Keep tracks for printers, faxes, copiers being used, and their troubles.
Comprehensive service of the print infrastructure across the organization

IT Asset Management

Build and maintain a catalog of IT hardware and software assets
Valuable insights into the management of computing infrastructure
Methods of scanning assets including agent-based, barcode, and network scans

Network Configuration Management

Network device discovery and inventory manage
Network configuration backup & change management
Network compliance to industry standards

Solution Business Processing Outsourcing

Nexien provides the implementation and deployment service of the partners’ innovative solution to the industries. One example of the partners’ solution is the RMS (Remote Management System) for the B2B products.

Remote Management Solution BPO for B2B

Nexien provides BPO service for the customers who implement the RMS for the operation and maintenance of B2B electronics product such as air conditioners, printers, and medical equipments. BPO service include RMS deployment and operation.

Remote Management Solution (RMS)
RMS keeps all your devices working properly and fully updated through a convenient cloud-based maintenance service. RMS monitors all connected devices while identifying problems before they happen, freeing you to provide service efficiently from anywhere.

Simplifies technical support
Strengthens reliability
Expands business opportunities
Reduces maintenance costs

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AP/AR Optimization

With the powerful technology available today, the most robust way to do business is through an end-to-end AP and AR automation solution. Nexien provides an electronic application service that automates data entry, validates received information, checks invoices against orders and delivery notes, conducts information through electronic approval or validation workflows, and finally records invoices in its ERP for later payment or follow-up of collection. AP and AR automation service helps companies create a paperless pipeline between customers, suppliers and purchasing groups and their members, enabling them to electronically manage 100% of their invoices effectively and efficiently.

AP and AR automation allows for considerable cost savings as companies can get rid of manual processes, such as printing, filling envelopes, mailing, digitizing, entering invoice data, matching, recording and archiving.